Privacy policy

YOU’RE SAFE WITH US!

At Molave, we take your privacy protection seriously. We strictly use the information we collect to enhance your shopping experience, and we never rent, trade, or sell your private information to others. Additionally, we employ the highest encryption standards available through SSL certification.

THE INFORMATION WE COLLECT

Each time a user visits Molave or engages with our social media content, specific information is collected. This information pertains to your visit, whether you’re browsing, shopping, registering, or interacting on social media. Different unique information is gathered based on these actions. The following information outlines the types of data we collect, how it’s gathered, and its purpose.

Please note that we may retain any data you provide on this website, even if you don’t complete your registration or transaction by clicking submit or next. These contact details and data may be used to inquire about why you didn’t complete your registration or transaction.

IP ADDRESS, COOKIES, PIXEL TAGS, AND GIFS: NON-IDENTIFYING INFO

Molave employs cookies to collect information about abandoned shopping carts. A cart is considered abandoned within one hour of inactivity or no purchase. Once abandoned, we’ll send an email or SMS reminder.

Each visit to Molave is registered through an IP address, aiding in diagnosing server issues and correcting errors. Your IP address helps us collect broad, non-personal demographics, assisting in analyzing traffic patterns and site browsing behavior.

Cookies enable you to use the shopping cart on our site. Without cookies, online ordering from Molave is not possible. Cookies are alphanumeric identifiers transferred from our site to your computer, allowing us to identify you during your visit. These files also provide sales data, enhancing our service efficiency.

Most computers are preset to accept cookies. You can choose to be alerted each time cookies are selected or deny their use. Refusing cookies means you won’t be able to complete online orders with us.

To monitor the success and usage of our email marketing campaigns, Molave may use ‘message format’ or ‘message open’ sensing technology. These technologies employ pixel tags or clear gifs that are unseen by users but provide relevant data to our tracking system. This data helps us determine whether your email accepts HTML or text-only emails, ensuring we send the appropriate format.

REGISTRATION & ORDER INFO

All age groups are welcome to browse the site, but only individuals aged 18 or over can establish an account. To purchase products/services or access certain features on the site, you’ll need to establish and use an account or at least provide personal information like email and/or address for order fulfillment purposes.

Molave employs a registration process and order form for online purchases, information requests, and services. Your personal contact information (such as name, email, phone number, address) is used to deliver your order and fulfill marketing programs.

Credit card information is secure, collected solely for billing purposes.

Browsing our products and information doesn’t require registration. Registration is optional and only necessary for online shopping.

HOW WE USE AND SHARE THE INFORMATION WE COLLECT

Molave assures you that we neither sell nor share your personal information or email. Your information is used exclusively to complete your order and for Molave’s direct marketing if you’ve opted for it.

If you choose to receive emails about current offers and incentives, your email will be used for this purpose. Without selecting this option, you won’t receive promotional emails. You can modify your email preferences in your account settings or use the Unsubscribe link in our emails.

Your contact information may be used to contact you directly about your order.

Gift certificates and gifts require information for third-party shipping, treated with the same courtesy as customer data.

COMMUNICATIONS FROM MOLAVE

Molave offers various communication methods to customers, including emails, text messages, and telephone calls. Molave reserves the right to communicate with registered users regarding their orders if necessary.

COMMUNICATION REGARDING TRANSACTION & ACCOUNT MAINTENANCE

Molave’s communications encompass order confirmations, updates, delivery issues, and account management.

HTML EMAILS AND MARKETING

Molave provides users an email option for sales, incentives, new products, etc. You can unsubscribe at any time by using the link at the bottom of our emails. If you’re not receiving emails, you can enable this feature in your account settings.

CHANGES TO PRIVACY POLICY

Molave’s privacy policy was last updated on May 7, 2024. Molave reserves the right to amend or append this policy at any time by posting revisions on the site. Changes will only affect information collected after this date unless otherwise stated. 

QUESTIONS OR COMMENTS

Molave welcomes your questions or concerns about privacy/security policies, obtaining or deleting personal information. Contact us at support@mymolave.com, and a customer service associate will respond promptly.